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Beginner

Additional Numbers on display

When calling another company we get to their auto attendant and enter the extension we wish to call. The IP phones do not show what we entered. They stop recording digits once the call is connected. Is there a setting that will change that behavior? The call is connected, we just don't see the digits.

2 REPLIES
Engager

Re: Additional Numbers on display

No, that is WAD (Working as designed) and there is no feature to change that.

Sorry for the inconvinince.

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Hall of Fame Community Legend

Re: Additional Numbers on display

Hi Paul,

Just to add a note to Jorge's.Most newer systems all have this funtionality as a User Security feature.When users connect to Voicemail or IVR systems that require a password or PIN,they do not want the additional digits displayed for others to see.

Hope this helps!

Rob

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