Agent Login in IPPC Express

[abhishekkatta]

Hi,

If any one can tell me that is it possible that agent can login to IPCC to without using a Cisco Agent Desktop and get the ACD/ICD with queueing etc. features.

Thanx

[Chris Deren]

Yes it is, it's called IP phone agent. You setup a service in CCM and the agent simply login onto the phone. Here is couple of docs:

http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1626/ccmigration_09186a00804a272c.pdf

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00801c5765.shtml

Chris