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ANI for Internal Calls

jsmetanko
Level 1
Level 1

‎09-03-2004 11:59 AM - edited ‎03-13-2019 06:14 AM

Looking for some help with the ANI field on some routing using ICM 4.6.2 and Avaya PBXs. We would like to screen pop based on the internal extension of the callers, but it seems that in most cases the ANI is the InstrumentPortNumber (the generic physical extension on the phone) as opposed to the AgentPeripheralNumber (the agent login). Does anyone know if the ANI for internal calls is a customizable feature via the registry of the PG?

Thanks,

John

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jfagan
Level 1
Level 1

‎09-03-2004 12:41 PM

None that I am aware of. If you are using Softphone the calling agent desktop can put the agentID into the call variables.

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