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ARC Operator Console - Can Callers Hear Ringback?

I seem to recall that it was possible to build ARC Console so that callers got alerting (hearing ring back) when the operator transferred the call to an extension, instead of being placed on a service queue and getting music on hold.

I know that I could mock up the ringback cadence as a MoH source, but does anybody know any other way?

Regards

Chris

1 Reply 1

fmeetz
Level 4
Level 4

Are you using attendant console?