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ART and Voice Mail

fhunter
Level 1
Level 1

We have a customer that is reporting high call rates and believes that call to voice mail are being recorded in the stats. Does anyone know if this could be the case and if so how these calls can be filtered out.

1 Reply 1

mknox
Level 1
Level 1

We would like to know as well. Kind of throws off the stats and reports...