I don't think there is any way to view the calls in the queue unless it is a broadcast call.
Attendant Console Enhancements
Support for Call QueuingWhen a call comes in to a pilot point and all hunt groups
members are busy, Cisco CallManager answers the call and inserts it into the queue when
the queue is not full. If the queue is full, the call gets redirected to "AlwaysRoute"
member. If the "AlwaysRoute" member is not configured, the call gets dropped. While the
call is in the queue, the call gets put on hold, and MOH plays to the caller. Cisco
CallManager redirects the call to the next available hunt group member. When the call is
in the queue for longer than the configured HoldTime, the call gets redirected to the
"AlwaysRoute" member. If the "AlwaysRoute" member is not configured, no action gets taken.
Attendants cannot see calls in the queue.
Support for broadcast callsWhen a call arrives at the broadcast hunting pilot point,
Cisco CallManager answers the call and inserts it into the queue if the queue is not full.
Cisco CallManager Attendant Console broadcasts the call to all available attendants. If
the queue is full, the call gets redirected to "AlwaysRoute" member. If the "AlwaysRoute"
member is not configured, the call gets dropped. While the call is in the queue, the call
gets put on hold and MOH plays to the caller. Cisco CallManager redirects the call to the
attendant who answers the call.
