Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
452
Views
0
Helpful
1
Replies

Avaya PDS with Cisco ICM

arunava.sen
Level 1
Level 1

‎08-14-2003 01:39 AM - edited ‎03-13-2019 01:11 AM

Hi,

Can anyone help me in providing a document supporting Cisco Platform integration with Avaya PDS for blending purposes.I come to know that if one put Avaya S8700 with G600 gateway on the same LAN as Cisco's CCM,PG's,ICM then Avaya PDS can blend agents talking to Cisco PG's.

Rgds

Labels:
0 Helpful
1 Reply 1

platkeet
Level 1
Level 1

‎08-14-2003 09:02 AM

Speak to your Avaya account rep about their white paper on the Avaya PDS "CTI-based call blending" option. It explains how the ASAI-based blending works (outbound becomes inbound on the MultiVantage, which the ICM can "see" via the PIM).

Cisco doesn't have any docs on this that I have been able to find.

0 Helpful
Customers Also Viewed These Support Documents