Hello, B-ACD v3.0.0.7 is configured on CallManager Express for Call-Queue and AA services with no option selected, just play a prompt and forward call to a voice hunt-group, when the call is answered by an agent, if he wants to transfer the call to another agent or end user, both phones got stuck, any buttom works, no audio, nothing, to recover phone have to unplug the phone to register again and the calls is dropped.
This is my configuration:
application
service aa flash:/b-acd/app-b-acd-aa-3.0.0.7.tcl
paramspace english index 1
param number-of-hunt-grps 1
param drop-through-option 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 1495
paramspace english location flash:/b-acd/
param second-greeting-time 60
param drop-through-prompt _welcome_prompt.au
param call-retry-timer 15
param voice-mail 310
param max-time-call-retry 700
param service-name queue
!
service queue flash:/b-acd/app-b-acd-3.0.0.7.tcl
param queue-len 5
param aa-hunt1 310
param queue-manager-debugs 1
param number-of-hunt-grps 1
Any idea what do I have to look for to fix this issue??
Regards,
Juan Carlos Arias
