backup utility will NOT cancel

[benbollinger]

Has anyone had any trouble with the provided backup utility not cancelling out. I am on CCM 3.1.2c, and when I bring up the backup viewer it says cancelling, please wait. and never ends so that I can schedule a new backup. Any help would be appreciated...

[ciscomoderator]

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

[sdrennan]

I have 2 customers with this problem. I have opened a Tac case as I see a Bug on CCO but no detail relating to fix/workaround. One customer is on 3.0(10) The other is 3.1(3a)

If anyone else has fixed this please let me know

[benbollinger]

I talked with TAC and they walked me through a registry fix(HACK). Hkey_LM-->Software-->Cisco systems-->Backup-->Config--->paused

Change this key from a 3 to a 0.

I don't guarantee that this will fix it for you, or take responsibility for any other problems resulting from this change, but it did the trick for me.

Hope this helps-