Other Collaboration Subjects

Hello,I need help in the following scenario: Someone from upper management always has his 7960 phone set to forward all incoming calls to his assistant. The assistant takes the calls and decides if a call is important enough to the manager to take an...

Hi,Perhaps, I have to use some http contact steps but I am not sure of the purpose of these steps ?Can you explain me ?is it the agent browser which interacts with the script/server ? or is it the server with another server ?In fact, when an agent ta...

Hi,In previous installations when dialling a number a user / device does not have the privileges to dial I would receive fast busy on say the second digit. Now with CCM 3.3.4 I receive what I would class as a user busy (engaged) tone. Is there any re...

I execute push2phone.asp and appear a problem on this file: test2cip.asp at message HERE!.function text2cip(text, fontfile, locationx, locationy, color, backcolor){var xmlDoc = new ActiveXObject("msxml2.DOMDocument");var root;var oNodeList;var Item;v...

I'm wondering what is the best way to to find "Device Description" of a cisco Terminal using JTAPI.Is it possible to get that info using JTAPI or should I try JDBC or AXL/SOAP .Thanks,Robert

Hello, how can I transfer, park and catch a Call using the SoftKeys or an URI? What is the command for: <SoftKeyItem> <Name>Transfer/Park/GetCall</Name> <URL>SoftKey:???</URL> <Position>3</Position> </SoftKeyItem> And how can I get the members of a p...

Hi,I have the following configuration using a CCM 4.0 and a cisco 3725 GW (with two E1):PBX-Gateway-PSTN.Everything work fine except calls to the PSTN from phones that are connected to the PBX. The call lasted 4s and disconnect.RQ: the calls between...

Hi,I have a question regarding IPCC Express which I am quite sure of it is not in the books or on CCO (maybe I should say, I searched for days, but could find none, but anyhow)I am running IPCC Express 3.5(1) together with CCM 4.0(1) (latest service ...

There are two queues. Occassionally a particular agent, and only this agent, extension 1001, is logged into queue 1 and other agents are logged into queue 2. The logic is like this:Select Resource---Connected---Queued------Select Resource---------Con...

We have a 7940 phone that's connected to a 3650 switch and when a sniffer was plugged into it's PC Port, you were able to "sniff" multiple separate UDP voice streams from other phones to gateways and voicemail. Moving this phone to a 3550 switch pro...

My Unity 4.0 servers are integrated with Exchange 2000. When our Exchange server goes down Unity does not automatically go into UMR mode - I was told by a Cisco engineer that it can be set up to automatically do this but the only information I have f...

I am using Cisco Unity 3.0 on Windows 2000 with Exchange 2000. I have enabled Call waiting option in CCM and have set up custom subscriber greetings for away and busy situations.It was working okay, until i changed some features in CCM (disabled call...

does anyone know if its possible to transfer out of a Unity Mail box to a cto rt. pt. or to a pilot pt. I want to assing a key int the subscriber mailbox to transfer to a pilot point so the person in vmail does not have to return to Unity is that pos...

CCM 4.01 with C2600 MGCP E/W FXO card.When the line rings, we get one ring on the analog phone and one on the answering machine and then that's it, because the 2600 compeltes the loop, the IP phones continue to ring though, but I need it to keep ring...