Hi.I have a client asking me if there is other way on doing coaching besides chating witht the Agent.He would like to be able to talk to the agent without beign heard by the customer.Any inputs?-Jose
Hello..Is there a way to change the Ethernet ports on the 7912G phone from auto-negotiate to a specified speed of 10Mbs full duplex. I am running some older PCs that won't run with auto-negotiate enabled.Thanks,Colin
Are existing faxes do not support the insert of 9 for outside dial. We have callmanager 3.3.4sr1 with ATA-186's. I need to auto insert the 9 or reprogram 85 x 10 Yes 850 fax numbers.
I have a 1760 router with 4 FXO lines.I have a connection plar on every line translating to 2000 which is defined as a phone in CCM, when I try dialing in I can see the incoming voltage on the line (sh call voice summary) and then a busy signal. I am...
IPCC 3.1.3Is there any utility that can be used to monitor the CTI ports/route ports being used in real time. For example, how can i figure out if 10 ports are enough for the call center or if i need 24 ports.please advise
Hi,I know one can connect to a CCM with JTAPI using the following LOC:JtapiPeer myJtapiPeer = JtapiPeerFactory.getJtapiPeer(null);Provider myProvider = myJtapiPeer .getProvider("hostname;login=user;passwd=password");However, if the CCM wit...
Hi NetPro,Does CallManager 3.2(2c) can working with MicroNet IP Phone ? and how do i add the MicroNet phone into CCM 3.2(2c) ? and how to detect MicroNet Gatekeeper from CCM ?Thank you in advance,Regards,Jack
This is a hosted IP PBX solution with a softswitch in the carrier network communicating via MGCP over the Internet with a 7960 IP phone that has the MGCP load P0M3-06-0-00. The CPE router running NAT is a 2650XM with DSL connection to the Internet. ...
My gateway is pointing to VOIP provider gatekeeper .Customer using private ip address want to used our gateway to make a call via the VOIP provider. How can i NAT the customer private ip address to the public ip address allocate by the provider in...
Is there anyway to control when a Cisco IP phone can ring.I have a school that wants the 7960 phone to flash only during class hours 8AM-3PM and then ring from 3:01PM-7:59AM.
Hi - We went from DC directory to Active Directory last week and ever since then we have been unable to see line state on our attendant consoles for the different departments. We restarted TCD service on all servers and also CTI. I've seen some posti...
Hi there, My customer is now using CCM 3.3.3. It is known that the Attendant Console can monitor the status of all extensions. May I ask that can it monitor only some of the extensions, lets say only monitor certain 10 extensions rather than monit...
When I try to start callinfo service i get this error message:"org.apache.jasper.JasperException: com/cisco/cti/util/Condition (Illegal Field name "4I")"Can enyone solve this problem
Running have a CCM 3.3(4) cluster. I have a 3745 mgcp gateway with two PRI's. One to a Definity switch and one to PSTN (Verizon). I'm trying to get caller id to pass from the Definity switch out to the PSTN. I know the clid info is being sent out...
While we hold our breath for the "future" XML support for the 7920, we would very much like to use the existing Directory on the phone. Does anyone know a way to download a list of names and numbers to the 7920? The "Configuration Utility" does not...
