Other Collaboration Subjects

Hi,I have integrated CCM4.0(1) with service providers Cisco SIP proxy server.I have configured software MTP.Problem-When I call a remote end(PSTN),I hear a IVR prompt "Press 1 for sales,2 for support..." & when I press 2 ,the key is not getting activ...

Hi,I would like to setup a route pattern to allow all the number except the numbers that begin by 213!.Thank you for your support.Best regardsMohamed

Hello Guys,I am new in the forum and currently supporting a cisco call center in a bank and is wondering about the cisco reporting.In the call type reporting there is for each call type the field for default label and call errors!Honestly I cant real...

Is it possible to create a trunk port between a 3750 port and a none Cisco IP Phone. I need to be able to keep the voice and data vlans totally separate. How do I get the switch to recognise the 802.3af power classification from the Phone. With a Cis...

Hi Once the call to telco is established after dial-peer matching how to send the digits to telco intersecting the speech path? Regds, Prasanna

I saw this at one other site, but it seemed to clear itself. I seem to be having this disply error consistantly at one of my sites. CRS 3.1(2) Desktop Suite 4.5.1.5I'll try to post an image, if not here's the url http://www.eteamz.com/odysseyteams/im...

Is there a way to make a call routing decision based on whether or not a number is divisible by 3. The only boolean expression I know of that will do this is the use of the "%", which the "If Step" in IPCC will not accept. Anyone know of a boolean ex...

I have a customer requesting Wrap up codes on IPCC express 3.5 If I set the resource automatic available Disabled will CAD Prompt for Not ready reason code?

Can anybody tell me if it is still necessary to use translation patterns to prepend "9" to an incoming callers id so that it can be dialed from the missed calls directory without edit. I am using CCM 3.3.4.Many thanks, Des.

Hi all,May I know what debug command I need to use to check the call drop of VOIP. Thx,Andy

Is it possible in IPCC Enterprise(I don't believe it's possible in IPCC Express, please correct me if I'm wrong), anyway, is it possible for an agent to know their location in the ICD queue? Basically, so that they can know approximately when to expe...

I have a system down due to an OS issue (c:\winnt\system32\config\system is missing or corrupt). I've gone through the windows procedures but am unable to recover - so - it's time to rebuild. The Customer has not been running backups (stibackup) or...

Hello,Does anybody know how to change dscp for call control on IP Phone 7940? We have some 7960 and 7940 phones on the network, and 7960's mark call control with af31. However 7940's show "default" value in the network configuration menu 52 and send ...

I found the Client Matter Code feature in 3.3.4 but where is it in 4.0? Is it disabled?

I am having a problem getting Callback to work reliably. I have followed the CallBack setup guide and it will all work in a 5 servers CallManager cluster. Extended Functions service and all related required services are running on all the subscribe...