Other Collaboration Subjects

My customer has a problem with his IP phones. Any time a person comes into the area with a Blackberry they get noise and buzzing on the VOIP conversation. Any work-arounds for this?

Hello,In IPCC Cisco desktop administration allows to display the ANI ,DNIS to the agent .Does any one know from where does Cisco desktop administration pulls this information?Thanks in advance.

When we place a call to a voice only ISDN BRI number from our 7960s we receive in the Directory of Placed Calls:"To *AA*NOT SUITABLE FOR DATA". Can we suppress this. Users will ask...Outbound calls are via the WS-6608 E1 to a voice only ISDN destin...

I want to know if Unity 4.0(2) supports two nics with different ip addresses. It currently has both active, but when i check the VM ports on the Call Manager, Unity has registered into CCM with the IP Address of the second NIC, which is non-routable...

below is the agent log. I get teh error when trying to launch desktop agent from my Windows 2000 professional machine. Agent version is 4.3.2.9. CRA version is 3.0(3a). Jtapi is 1.4(2.7). Verified jtapi user associations. Below is the agent log after...

Is IPCC express able to talk to Call Manager express and Unity express? Or IPCC express can only talk to Call Manager? What is the limitation on IPCC express? eg. number of agents can be supported etc?Please direct me some useful CCO links for the re...

When the primary Unity switches to the Failover server messages being played back to PBX phones error out in Viewmail. This is caused by the server name being defined for the primary and not the failover server. Anyone know of and work arounds for th...

Hi all,I have a 2691 Gateway with a NM-HDA in Nassau (Bahamas) and connected theFXO port's to Batelco.I have some problems to disconnect and pickup the lines. Anyone known whichkind of "cptone" and the value of impedance we should take?Thank you

Hello guys,I have a question about the forwarding between IP Phones:Is it possible after one or two forward action, to forward the call to a general DN (Attendant for example). This would allow to configure for example 2 phones forwarding on busy to ...

T3 channelized providing T1 connections to remote sites. Currently I am applying LLQ service policies to each subinterface of the T3 but I am not sure if there is a better way to go. Snapshot of the core and remote config is below.[CORE ROUTER]acce...

Using Unity 2.4.6.161. When subscribers call in and want to leave a message to another subscriber or distribution list, it asks for the name first. Is there a way to change the default so it asks for the extension first?

It was just brought to my attention that after leaving a message in a subscriber's mailbox, "Cisco Leslie" tells you that "If you'd like to try an extension you may do so now". If you enter any of my 1000 lines that start with 0, you end up at the op...

Hello all,Just one question regarding Cisco IPT and Nortel's:A customer has it voice network using Nortel's Meridian 11C with ITG (Internet Telephony Gateway) card (Nortel's IP telephony) and wants to migrate to a Cisco Solution using a Call manager,...

We have an IPCC environment and are using a Cisco IP IVR to do both queueing and self-service. In the self-service IVR application, we set ICM data throughout the call. If the caller opts out to an agent, the peripheral variables appear in the Route ...

What should be the minimun required bandwidth to control a remote gateway Cisco 1751 with 2 fxs / 2 fxo ports and SRST feature in a remote location from a central hub with CallManager 3.3?Thanks!Gustavo.