Other Collaboration Subjects

Background: Our call center is actually a company help desk. Employee called in with their employee ID and agents will create a ticket number for them.Requirement: We want that if the employee called in with ticket should be queue in high, which mean...

Hello,Does anyone know how to configure the CCM servers to support DISA (Direct Inward System Access)?Thanks,-Monty-

Does anyone have an example of a config of an IOS gateway for use with Call Manager 3.1.2 for inbound dialing through t1 cas. The number that outside callers will dial is a 1800 number. Once the call comes in it will need to be routed via operator ex...

I have two ATA in different LAN network connected through WAN links.Can call the one ATA to other dialing the remote ATA ip address? Thanks

HiHow to change (in CallManager) Directory Numbers?We are moving from 4-digit to 5 digit dial plan...rgrdstko

Hi,Have users logged in using mobile profile and it is working, but the 2nd line on their main phone is a shared line and when they are logged into their mobile phone and call rolls it goes to AutoAnswer Intercom instead of voice mail since the 2nd l...

Hi,Is it possible to hide phone numbers from the users when they are dialing from a softkey or through an IVR procedure for exemple...

I have successfully created an idle URL with my company's logo on it. The only problem now is that the "update" soft key under the logo doesn't do anything. When pressed it says "host not found". Does anyone know how to make this button refresh th...

HelloI have 2 call manager servers 3.3(2) which allows me 2 MOH servers. I need to install a 3rd music on hold server, How do I do this? If I go to my publisher and click add MOH server there are no servers defined. Do I have to install call mana...

We're runnin' Unity ver. 3.1.5 here in our lab - and have run into the following problem: Basically every time we open an SA session, from the Unity server itself (IE: local instance of IE 5.5) - we get an error, and the web page seems to time out. A...

Does anyone have an idea about this?I have the Call Attendant Console configured and working. I have 3 attendants configured. My question is how can I have the call go to the second or third console if the first console is busy on the line. Each cons...

I have configured Personal Assistant, but cannot dial the PA number..I get a busy signal.I have configured the CTI route point, Interceptor ports and associated them to the user. I have set up the partition and CSS, as well as media ports. PA server ...

I have a brand new HP Proliant DL380. There is nothing on it except the BIOS dated 1/1/03. I tried to install the Hardware Detection CD for IPT operating system 2000.2.3. The server reads the CD, loads one of Cisco Pictures, stops reading the CD, ...

I have one user on a Unity 4.0.1 that can leave a message (by calling from her phone to another and forwarding into voicemail) for a VMO subscriber and intermittently her name does not show up in the subject line. Her extension always does but name ...

Hello,ist there anywhere a list of voicemailfeatures of Unity 3.1.5 and which have changed or been added to 4.0?At a customer we have a voicemailsystem with Unity 3.1.5. The customer wants to administer his Unity via web browser. The problem now is t...