I want any user from web site could talk to our contact center ..how can we implement this ability ...I heard about MediaBlender .. is this right solution or perhaps Cisco announces any other products ?
I am trying to configure multicast MOH, I have it working at the host site but I am not seeing the stream at the remotes. Does anyone have som sample configs I can take a look at I have 3725 routers at all remotes running 12.2(11)T as H323 gateways w...
I have an AS5350 and am using 827-4V endpoints. The endpoints have their 4 FXS ports connected to analogue CO cards in small PBX´s. Port 1 has the company main number , ports 2 , 3 and 4 have other numbers. The problem is that if a call to the main...
Dear all,I am trying to connect a Cisco Gatekeeper to a Vocaltec gatekeeper but when I try to pass call the call is reject. Can someone help me ?Gatekeeper Configuration:zone local GK.cisco.brc.com.br cisco.brc.com.br XXX.XXX.XXX.XXX zone remote vg...
7940 Phone Button Template shows up under Phone Button Template category, however, when I try adding a Device Profile, 7940 is not an option under Phone Button Template, therefore I am unable to proceed. what could be the possible cause? I have Servi...
I have Callmanager 3.1.2c on the central site and 20 branch offices connected via low speed 64 or 128 kb/s leased lines. I need to use 7960 ip phones on the branches to talk all over the WAN and use 1751-V as local voice gateways to the PSTN public n...
I do want to set up SRST on the Gateway for failover suport of the Call Manager in the same LAN. Is it possible?Which will be my problems in this configuration?
Hi,I am trying to set up a gateway to connect to the PSTN via an FXO port on a 1760 router. So far dialling in and out works fine however when either party disconnects, the other end does not hang up. I understand that FXO's do not transport the sig...
Our environment currently contains both Unity 2.4.6 and 3.01 and I found the unresolved Caveat CSCdv00759 which we are experiencing: I need to know what version this caveat is resolved? Also, what does it mean to end the TRAP session and start a new ...
Hi ,anyone knows the full list of /devtype field in ICM 4.6.x?For example, how about setting up a Nortel i2004 phone? what device target arguments work with it?ThanksPaola
I have an IPCC with Agent Desktop configured to show Calls Queued Now for the agent skillgroup, but currently field is not populated (shows "0" even if I have calls in queue for that skill).Any help?ThanksPaola
Has anyone had problems in getting softphone to access CMs directory. I'm running 3.1(3a) and 1.3(2a). I setup the parameters with a hostname for CM, port 8404 and ou=users, o=cisco.com but I can't seem to access the directory? Thanks, Mark.
Has any one tried to dual home the Callmanager and Unity servers? I would like my IP phones to be in a private non addressable ip range (192.168.x.x) but I would like to be able to manage my System via the web pages from my real ip address range. I...
