Hi!As I see in CM 3.2, it supports some prefered languages. But my prefered language here at home is the Hungarian.Could anybody tell me how to extend the existing languages to a new one?At all is it possible in this CM version?I am interested in the...
I have a need to setup a pilot point & hunt group using the "longest idle" option. This is great for the agents when they are logged in, however, they want the option of calls going to voicemail if none of the three are logged in, and/or if they are...
I have two Applications running on an IBM Websphere VoiceServer and a Nuance VoiceServer. They are on Global IPs. The servers are H.323 compliant. The application responds to voice traffic.I have one of my Phone lines going into my FXO and that port ...
If a customer has Unity with IP only Integration, but want to redeploy it at the branch where it would integrate with a legacy PBX(Nortel Option 11C). Do I have to purchase a separate license or Unity software to accomplish this?Thanks,HYW.
I am getting the event log error on 3.1.3a subscriber. No changes made, error just started on 09/02/02 and very intermittent, stopped on 9/7/02, and started again on 9/12/02. Doesn't seem to disrupt any service, can anyone tell me how to remove this....
Is a key code or donkey key required also to be upgraded (along with upgrading from 2.4 to 2.4.6)?I just downloaded 2.4.6 build 161, i am ready to do it this weekend.
We have implemented "option 3" with a cti route point for transferring directly to subscribers mailboxes. However, our Administrative Assistant cannot always hit the Transfer key quickly enough to let the caller hear the beginning of the greeting. ...
I have an issue with CFA that prevents me from forwarding off-net. I have checked the partitions and css and that doesn't seem to be the problem. (I even put the route patterns in the none partition) After looking at traces it shows the correct Rou...
Hello , Has anyone worked on getting a Altigen Alt Office 2 to interwork with the cisco NMHDV12 Card. Does the DNIS info get sent to the line if the controller is configured to accept the line as a T1 or should it be a ISDN PRI T1 Interface. I cant e...
I noticed my customer's Unity server has a greeting called error greeting under subscriber's template. It's version 3.14. should this error greeting by default in the system?
I am running Unity 3.1(2) . We have unified messaging with Unity and Exchange 2K installed on separate servers. I was wondering if it is okay (and supported) to upgrade the server with Exchange and the Unity server to Win2K SP3. Also would it be okay...
I have a customer who needs two call flow trees, each one corresponding to one phone line.For example call 41612343333, get AA1call 416234444, get AA.2What he did is assign 3333 in extension(option) text box under call handler AA1 profile, and 444...
Dear Professionalsi am confused about ASAP Architecture, the confusion is about IVR should i need a separate server for IVR service or Universal gateway can provide the fascility of IVR. Secondly if i use AS5300 as voice gateway , what will be the so...
