Other Collaboration Subjects

Running CM 3.1(2)c. When ever the receptionist tries to transfer a call, the distant end phone will ring once and then disconnect. This doesn't happen all the time, but it happens enough to be a big problem. Any information on this would be a great h...

Just a quick one...<br><br>Unity 3.0.3, SQL2k, I have a User Template (cht_USFRD Template) showing in my CallHandler page in Unity Admin.<br><br>How do I hide it again? There is only one template that does this, with around 50 others out there.<br><...

Hi,<br><br>Is it possible to add a Call Routing rule on Forwarded calls that send the caller to Subscriber's Call Transfer rather than to Greetings?<br>So the subscriber has the opportunity to choice what to do with a call that comes on its extension...

Hi.How can I select port on ATA186, which can use g.729 codec. By default it's port 0. Bit 21 is used only in MGCP mode.Thanks.

When I try to synchronize the "Personal Directory" with my Outlook Address Book, the application shows a message of "User has not been validated".The user ID and passwords are corrects.

We are try to hook up Valcom to my CCM. The Valcom supplies its own dial town. So they looking for a trunk. Is there a way to set that up on a FXS Modual? OR how else would i set that up?ThanksJason

I have a customer who is implementing IPT on their trading floor. They want FB/FNA to go to the operators (Web Attendant) during normal business hours. The last DN in the pilot point hunt group is the Unity VM. What I expected the behavior to be i...

This is more of an opinion survey, I am installing a Call Manager system this week and have just been working with the AD plugin in the lab. I have not decided whether I will use it for the customer. How many of you are using it in production? Are ...

Does CCM offer some overflow function in WebAttendant based on the time the customers have jumped around in the Hunt Group. If customers have waited some specific time without beeing answered they will be routed to some person that will only get thos...

We some users that cannot playback messages from the Mediamaster control using their phone. Click play button in outlook, the phone dials, user answers, the call connects but doesn't stream the message. Upgrade to latest VMO software, it made it wors...

HI,I use two Gateway, one is VG200, another is AS5300. They work as P2P, but i get many short time call at PSTN billing. the time is short than 10 secs, why this happen?Thanks

We want to boot our "VoIP servers" every 2 weeks. On the Call Managers I'm using "shutdown.exe" ver 2.0 (part of utilities). If I copy and use the same executable on my Unity server (Win2K), should I still use the restart tool to bring Unity down be...

1) Will 2610 router support PRI card ?2) Give me the Part number for PRI card to use in 2610 router 3) The card will be used in tokyo ? Does it have different part number ? If so please give me the same.

I just upgraded a 4224 to 12.2(2)YC. On outgoing calls through a fx0 card (not M1) intermittent static can be heard, but only by the ip phone user. This doesn't occur on inbound calls and doesn't occur on digital t1-cas pstn trunks. Any ideas?

Hello,I use tcl script to control incomming calls (changed standard cisco's example script) so if called number is unvalid, script exits with error code "Invalid number format" (0x1C). It works fine, "show call history voice brief" proves this. But r...