Is it possible for unity express to forward calls directly to the front desk during the day instead of answering with the auto attendant and then using the auto attendant after hours?
Forum Posts
Resolved! CUC - Auto attendant
Dear, I hope you are well.In this case I am writing to you to see if you can help me or guide me in a configuration that I have to do in connection with cisco unity. I have to set up a very simple automatic wizard but I can't find the correct option ...
Has anyone run into users getting an electric shock (or static) that will reset the phone? I have a client that has had this happen to 2 different users, with 2 different phones, connected to 2 different 6509's unsing in-line power blades.
Hi everyone: We got new version of cs-kit-mini-k9 suit，the touch panel now is Webex Room Navigator CS-T10-TS-K9=TTC5-15 instead of telepresence touch 10 TTC5-09.the touch panel is wired connect to codec directly but can not complete ...
Hi guys: We have tried in each of CS-kitmini-k9 (total 5 sets),the touch panel is always not pairing to codec(it says:"could not connect to target system wrong target system or turned off?",(I found a solution in cisco community follow the steps-up...
Hello, I´m trying to configure B-ACD v3.0.0.7 on CallManager Express v12.6 for Call-Queue and AA services with no option selected, just play a prompt and forward call to a voice hunt-group, but it seems that the script has a problem working like this...
Hello , I noticed that our gw is always sending gatekeeper registration request although gatekeeper is not configured and shutdown on gw. logs like as below ; %CCH323-2-GTWY_REGSTR_FAILED: Gateway x.x.x.x failed to register with Gatekeeper y.y.y.y (E...
Is there a way to archive discussions into PDF?
Regarding the Cisco Unified Communication Tools, User Data Dump (UDD);When I go to select users via the, "Users associated with this search partition.", filter from the drop down list of options, and then select a valid Search Space Partition that I ...
Hi Guys, I have this Help Desk role on Prime Collaboration Provisioning and worked out quite as expected. There are several users that are members of this role. Recently, I am adding a new user into help desk role, but when trying to logged in, the u...
Resolved! Smart Account / Old Licenses
I've recently set up a Smart Account for our UC upgrade to 12.5 and new Cisco EA/Flex agreement, What I'm noticing within our Smart Account is that there are both the EA licenses and old licenses. Is it possible to remove the old licenses and just se...
First, I work for a public school system so my explanation is based on that of a campus. A decade ago I setup Auto Attendants on what was then simply Unity 4.x to work with CallManager 4.x so callers could route themselves to key personnel or press 0...
Resolved! Jabber Install through SCCM
Is it possible to install/upgrade Jabber 14.0 using SCCM?
Would someone please help? When I am on the line, I hear this loud ping repeatedly in the handset as other customers try to call. Is there a way to turn this audible notification off? I have been trying to find an option in the settings, but I canno...
I am attempting to upgrade SX20 from cx8.X to ce9.X, I have installed the cop.sgn on both servers in the cluster and I in the units logs that it attempts to download the files but fails...I can see the load file in / of the server.2020-09-01T10:21:09...
