Is there a way to somehow block particular DNs from calling another range of DNs across intercluster trunk. For example I need DN 1000 from one cluster dials DN 2000 on another cluster should be blocked, but DN 1001 should go through. Chris
I have preconfigured IPCC CSQ with 3 agents and 1 Supervisor. Now the question is: How can Supervisor or even Agent see that there are calls pending form customers(Customer is on hold and waiting for a free agent) while all agents are busy? So Superv...
Cisco Call Manager 3.3.2 (es24)Extension Mobilty URL http://10.13.1.10/emapp/EMAppServlet?device=#DEVICENAME#When I try to select extension mobilty service i get an error 500.When i put the extension mobilty service url into a webpage i get the follo...
How many ip-ip calls can handle 3845 in sip-h323 mode and h323-h323 mode.Do I need PDVM (DSP) or not? I can't tell this from documentation.What is prefered configuration for IPIPGW? Thanks in advanceBob
Does anybody configured IPCC VoIP monitor?I have configured IPCC with Desktop agents! Now i want to monitor them via voip monitor. In Cisco Desktop Administrator(Enterprice Data Configuration - Voip monitor) i have assigned MAC addresses of extention...
Hello,I have to change the ip adresses of both a publisher and a subscriber in a CallManager. I have read a cisco's pdf explaining that, but have somebody conducted this change in an operational environment successfully??Regards,Ruben
On the call managers all i need to do is click start and Cisco OC Verion appears as an option. There's also 2 other utilitys that are available to find this out on the call manager but NOT the Unity. Seeking help.TIA
I have a customer which has callmanager express, they are using 2 digit internally and they all map to DIDs, when outbound calls are made, calling number are shown in 4 digits.How do I achieve this:1. For external calls, calling numbers are shown lik...
Cisco documents state:CAR stores all the Call Details and configuration details in a separate database, named 'art' in the publisher server. The 'art' database files can grow to a huge size if the database does not get backed up and the database log ...
Hi all - with CM 4-0 huntgroups, how do I stop the call being hung-up (to external calls) when no one is available in the huntgroup?Alternatively, after the RNA timeout - how would I make it route to a message (saying we're very busy) or even go arou...
GWGK training material says that a call from an IP phone through H.323 GW will survive a CCM failover if SRST is enabled.Can anyone provide a link to an explanation of the mechanism involved? I searched CCO and came up dry.
Hi NetPro VoIP Guru,Can anyone please kindly explain to me the functions of the following commands?1) network-clock-participate wic 02) voice-card 0 no dspfarmI have done a lot of 2610XM configuration as a Voice Gateway, but not as much for a 281...
Hi. Is there a list of the TCP/UDP Ports in used by all the Cisco Desktop Suite applications (i.e. Agent Desktop, Supervisor Desktop, etc). I know there is a document on CCO for CallManager TCP/UDP ports and another one for Unity but I couldn't find ...
Have CM 4.1.3. Attendant Console v1.4.1.Receptionist has a 7960 with 2 sidecars.Everytime one of her shared lines users makes a call the error message pops up on the attendant console "Failed to make a new call".Anyone have any ideas???
Hi, Do I need to install from the beginning like other subscribers to just enable the TFTP service? Can I setup a server and install 3rd party TFTP program and point the IP phone to this TFTP server?
