What are the best sound quality headsets (monaural wired, USB, monaural wireless, USB, monaural wireless, Bluetooth)? I've tried some that sound ok, and some that sound just horrible. And some Bluetooth Plantronics devices are not even seen by the SoftPhone.
BTW - we are still running CM 3.2(2c) (for now).
Headsets are of course a very personal "choice" type of item. We use Plantronics headsets and our users really like them. What version of softphone are you using? Here is a link to the supported Plantronics headsets for Cisco Softphone 1.3
There is also this new DA40 adaptor that will allow you to use a whole range of Plantronics headsets.
" The DA40 connects any Plantronics professional headset (for example, SupraPlus® headsets) to any softphone using the computers USB port providing customers with an attractive alternative to consumer-grade headsets."
From this doc;
We personally like the H-171 headset.
Hope this helps!
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I have a related problem. When I had to start working from home due to the Corona virus pandemic, I figured a USB headset would be perfect for use with Softphone so I wouldn't have to use the tablet's webcam microphone. Wouldn't you know it... our local Fred Meyer had a Logitech USB headset on sale for $10 off! However, after a week of using this combination, it's like there's a two-minute limit on the call before things start to go bad. After a while, static starts to develop on the phone, the pitch starts to change, and then the call turns to total hash, and I have to hang up. If I try to dial out, it still sounds harsh and garbled. I then either have to unplug the USB headset or exit Softphone and restart it to restore service.
Does anyone else experience what I find? I am starting to think it's hardware-related. I am considering getting either a headset with a 3.5 mm jack, or possibly getting that Plantronics DA40 adaptor to use with my Plantronics headset from work if it's more a matter of that particular headset not playing nice with the setup. I'd appreciate everyone's input.