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Call Forward All Question for VM

User A - x1111

User B - x2222

User A and User B both have individual voicemail boxes on Cisco Unity Connection.

Working Scenario:

User A x1111 forwards all his calls to User B x2222.

An outside caller calls User A x1111 but forwards to User B x2222. User B x2222 sees the call but ignores it (doesn't press Idivert on physical Cisco desk phone or ignore button on Cisco Jabber). The outside caller hears User A x1111 voicemail box and leaves voicemail. This is the suspected behavior we want. 

Non-Working Scenario:

User A x1111 forwards all his calls to User B x2222.

An outside caller calls User A x1111 but forwards to User B x2222. User B x2222 sees the call but presses the Idivert softkey on the Cisco desk phone or presses the ignore button on Cisco Jabber. The outside caller hears User B x2222 voicemail box instead of User A x1111 voicemail box. This is not the suspected behavior we want.

Is this normal behavior for Scenario B if someone presses the Idivert softkey on the Cisco desk phone or pressing the ignore button on Cisco Jabber? Shouldn't it still go to User A x1111 voicemail box? 

 

1 Reply 1

I would say that this is the expected result. This happens because the redirected number gets set to user B’s number when iDivert or the Ignore button is pressed. This is what CUC uses to find the mail box to send the call to. There is a setting in Unity that you could change to influence this, you can change this behaviour globally by going to System Settings -> Advanced -> Conversations -> scrolling down toward the bottom and checking the Use Last (Rather than First) Redirecting Number for Routing Incoming Call box. As what you’re seeing is the default behaviour for this setting it has likely been altered by someone for a reason, so thread lithely if you go about to change this as it could break something else.



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