User A - x1111
User B - x2222
User A and User B both have individual voicemail boxes on Cisco Unity Connection.
Working Scenario:
User A x1111 forwards all his calls to User B x2222.
An outside caller calls User A x1111 but forwards to User B x2222. User B x2222 sees the call but ignores it (doesn't press Idivert on physical Cisco desk phone or ignore button on Cisco Jabber). The outside caller hears User A x1111 voicemail box and leaves voicemail. This is the suspected behavior we want.
Non-Working Scenario:
User A x1111 forwards all his calls to User B x2222.
An outside caller calls User A x1111 but forwards to User B x2222. User B x2222 sees the call but presses the Idivert softkey on the Cisco desk phone or presses the ignore button on Cisco Jabber. The outside caller hears User B x2222 voicemail box instead of User A x1111 voicemail box. This is not the suspected behavior we want.
Is this normal behavior for Scenario B if someone presses the Idivert softkey on the Cisco desk phone or pressing the ignore button on Cisco Jabber? Shouldn't it still go to User A x1111 voicemail box?