Call Manager Inbound Call Rules?

[Nate Powers]

Good Morning,

I am trying to figure out how you would add (what 3CX calls) an inbound call rule. So here is the problem. When I receive a call from a specific number, I need it to bypass all of the menus and go straight to an extension. How can I do this in Call Manager 10.5. Our site has UCS servers running virtual Call Manager, Unity, IM & P, & UCCX appliances. 

I am new to working with this system. Thank you!

[Jaime Valencia · Accepted solution]

There is no such concept in CUCM, an inbound call will arrive via your GW/trunk, look at the inbound calling settings. Then it's all down to CSS and partitions.

I suggest you read this chapter

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/9x/uc9x/dialplan.html

[Scott Pedersen]

Sounds like you are talking about a Unity Call Handler or a UCCX Call Center. Once you determine which system is handling calls for the number specified you need to configure it accordingly. How you do it will be determined by the system. Unity and UCCX have different feature sets that may influence how you deploy your solution.