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Call Pick up issue

mymite060708
Beginner
Beginner

I have a strange issue,

Can I check one thing first, when a call is placed to a hunt pilot does it understand the Max calls and Busy trigger settings of the phones in its hunt list, so if I have a phone with 1 line and max calls 4 ,busy trigger of 2, will 2 calls will always be placed to this phone from the hunt pilot? I am getting mixed results

The issue I have is:

One call is placed to a hunt pilot and the phone in that Hunt List ring

When the 2nd call is placed to the hunt pilot and the same phone rings, that phone looses the ability to transfer any of the calls? I have checked the line settings and max calls is 4, busy trigger is 2, so this should work, I get the same issue when calls are placed directly to the phone.

Any known bugs?

2 Replies 2

gpulos
Collaborator
Collaborator

what version ccm? what phone type and load?

set busy trigger to 4 as well, reset phone and test. also, try to upgrade/downgrade phone load if possible and test.

hi,

CM version = 4.1.3 sr3a

device pack is 28

tried upgrading the phone firmware and still no joy.

can I confirm if the hunt pilot understands the max call and busy trigger of a phone

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