03-09-2006 01:53 AM - edited 03-15-2019 04:09 AM
I have just read that call pickup does not work on call manager 4.0 Can anyone help with the revision required to allow this function to work properly
03-09-2006 05:19 AM
The call pickup feature is available in CCM 4.0. Please see the link below for the required configuration.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094380.shtml
Hope this helps. If so, please rate the post.
Brandon
03-09-2006 06:25 AM
Thanks for your input, but at the top of the page of your link it mentions the bug issue that I am concerned about
03-09-2006 06:42 AM
Take a look at the following link. The "problem" only occurs if the DN is a member of a line group. As the link explains, this is actually the expected behavior. If you need a DN that is a member of a line group to also be a member of a pickup group, you can open a Product Enhancement Request (PER).
http://www.ciscotaccc.com/voice/showcase?case=K11612191
Hope this helps. If so, please rate the post.
Brandon
03-09-2006 07:16 AM
The phones are not members of a line group.
03-09-2006 07:45 AM
Then you should have no problem with the pickup feature in CCM 4.X
Brandon
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: