Call Queuing with Attendant Console

[j.bilodeau]

CCM 4.0.2 srA,AttCons: 1.3.1

I have two problems with Attendant Console. First, when I enable call queuing, it works fine but if the ac user is not logged, the call is queued for the hold time delay and then follow the next step. I would like, if the ac user is not logged, to go to the next step in the hunt group. Then when the ac is not logged, all calls would go to Unity without delay.(this work fine if the pilot point is not enable for call queuing).

Second, for the call direct in the hunt group, I cannot insert the voice mail pilot (route pattern) like previous release. I have to send the call to the first voice mail port.

Anyone got those problems? Thanks.

[#2]

Try the following steps:

1. delete the acserver.properties.

2. restart tcdsrv service - this will recreate the acserver properties

3. launch acconfig tool; in case you have at least 2 pilot points ; then enable the queuing for both the pilot points before exiting the acconfig tool.

4. If you just enable queuing for only one pilot point at the first launch, it will not work properly.