Call Transfer directly to voice mail box

[p.holley]

Hi

How do I transfer an incoming answered call directly to a user voice mail box, without ringing the user extension?

Is this possible?

Thanks

[kthorngr]

This link provides a couple of options you can look at:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml

Or, you can try this:

- Transfer the call to the VM Pilot Point

- When you hear the greeting key in the following sequence: ##2 (for example if the subscriber's extension is 1234 key in #1234#2)

- hang up

I am not in front of a lab phone at the moment, but I believe this procedure will place the transferred call to the subscriber's greeting.

HTH,

Kevin

[pbarman]

Here is another easy way of doing it. It needs some configuration in Callmanager, but is easy for the users to use. You can dial something simple like, *2001 to transfer to VM of extension 2001.

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

[BrianChernish]

Thank you, this works great. Something my users have been asking for!