call transfer problem,need kindly help

[SZU CHI CHEN]

hi

need your support

my cx reply one strang thing to me

before yesterday,they can forward one call without the receiver pickup the phone

but today,when they transfer a call,must wait c receiver(reference exhibit) pick up the phone,in 7912/7940/7960 display screen show the transfer button,can any one tell me why,very very tks

[SZU CHI CHEN]

BESIDE

add more info

A to B want to transfer C

B push transfer button

A call status chang to hold

than B call C's phone number

in previous,when B hear C ringback tone,79xx transfer button appear

but now,must wait to C pickup the phone,the transfer button appear

very tks

[SZU CHI CHEN]

pls support

tks

[SZU CHI CHEN]

pls support

tks

[paul.alvarez]

Try checking your softkey template. Just a thought. Make sure your "connected transfer" has transfer in it. If all else fails, try stopping CM service after hours. This should bring you back to where you are before, ASSUMING no config has changed to affect the transfer. What version of CM do you have?

[SZU CHI CHEN]

CCM version 3.3.2