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Callback and voicemail

michael.mendoza
Level 1
Level 1

I'm currently running Callmanager 4.0(1) and was wondering if its possible to use callback when the called party is on the phone and voicemail picks up? I'm assuming it works and I have something misconfigured as I can't really see the value of callback if this isn't possible. Thanks in advance for the help.

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ischarcm
Level 1
Level 1