cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
808
Views
5
Helpful
2
Replies

Caller ID displays "unknown" to cell phone

eundra
Level 1
Level 1

I have cell phone service with AT&T. The calls going to the cell phone displays "unknown" as the caller id. Whereas if I call a cell phone with cingular, verizon, or alltel service the caller id number is displayed on the cell phone. What is the difference? How do I correct this problem?

2 Replies 2

rfrome
Level 1
Level 1

This is commonly seen when the number being passed to the telco is not an ISDN National Number, or the number is not a 10 digit number. Use the ISDN Q.931 translator that comes with CM to validate the numbering plan type and translate the digits at the gateway if neccesarry to send 10 digits to the PSTN.

If you set the following gateway settings, it should work:

Calling party IE number type unknown* ---- National

Calling Numbering Plan* ---- ISDN