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Beginner

Caller Name displayed from Cisco User Pages or Corp Directory

Hi,

We would like to display the caller name as it appears in a user's personal address book. For example, if a user enters a list of numbers in the Cisco User Pages, we would like to display the corresponding name on the IP phone when one of those numbers is calling.

Currently, if a call comes in from the PSTN, we only get the Calling Number; however, if we could first search the user's personal directory or the Corporate Directory, then we could also display the name if there's a match.

Has anyone come across a way of doing this?

Thanks for your help,

Erik.

6 REPLIES 6
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Frequent Contributor

Re: Caller Name displayed from Cisco User Pages or Corp Director

I feel, this is possible. There are various things like ANI and caller ID configurations for the callmanager to identify the call using the name. Check out the following links, which could guide you regarding the issue.

Common Supplementary Services

http://www.cisco.com/en/US/products/hw/gatecont/ps514/products_administration_guide_chapter09186a0080161140.html#1014926

Additional End User Features on the Cisco IP Phone Models 7905G/7912G

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a00801b1b0f.html

Caller ID Name Delivery Issues on Cisco IOS Gateways

http://www.cisco.com/en/US/tech/tk652/tk653/technologies_configuration_example09186a00800a9a49.shtml

Beginner

Re: Caller Name displayed from Cisco User Pages or Corp Director

If anyone has found a way to do this we would also be interested.

Highlighted
Beginner

Re: Caller Name displayed from Cisco User Pages or Corp Director

hi,

have you found a way to do what you asked ?

I have the same problem, but all i've found

up to now is the following :

http://www.hotdispatch.com/cisco-ip-telephony/view-ip-requester?ID=15541372&POSTID=3293937382

http://www.mondaycoffee.com/en/produkte/callerdetective.php

thanx

filippo

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Beginner

Re: Caller Name displayed from Cisco User Pages or Corp Director

Erik,

I've had the very same issue recently and have had Cisco confirm that there is no inherent feature in CCM today that can deliver this. The feature (called alpha tagging) is on the development roadmap, but not in any near future timeframe.

The only other alternative we found was the MondayCoffee app.

Mark.

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Enthusiast

Re: Caller Name displayed from Cisco User Pages or Corp Director

There is another possibility that matches up with outlook contacts.

http://www.iotronics.com/

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Beginner

Re: Caller Name displayed from Cisco User Pages or Corp Director

Hi,

I only know CallerDetective, but i have had some problems when i´m installing it, today CallerD is not working.

Did you find any other option ? or are you working with CallerDetective ?

Somebody knows a diferent software ?

regards, Luis

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