ANNOUNCEMENT - The community will be down for maintenace this Thursday August 13 from 12:00 AM PT to 02:00 AM PT. As a precaution save your work.
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
132
Views
0
Helpful
0
Replies
Highlighted
Beginner

CallerID not correct when calling a Hunt Group #

Not sure what happened, but when users called the 4357(Hunt Group) the caller id would show "Helpdesk and also the callers name and ext" on the caller ID of the users in the 4357 (Hunt Group List).

Now when users call the 4357 the caller id on the (Hunt Group) end just shows the "callers name and ext".

We like when it would show Helpdesk along with the user info because we know the person is actually calling the Helpdesk and not calling directly. For example, my boss knows to only pick up calls that come into the helpdesk when he is the only one here, but now he is picking them all up because it looks as though they are calling him directly.

Any suggestions?