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CallManager Express and Unity Express questions

Jason Pennell
Level 4
Level 4

Can Unity Express and CallManager Express be on seperate routers or do they both have to be on the same one?

Thanks a lot.

6 Replies 6

thisisshanky
Level 11
Level 11

I think its possible. What will people do who buy a 1700 or an IAD device which still supports CME, but have no option to run CUE. So if its not possible to have CUE run separate from CME, that would mean that people buying 1700 or an IAD 2400 will have no voice mail capabilities (Only other option is to use 3rd party voice mail or to use Unity server which can be expensive).

But if you look at the GUI of the CUE and CME, The CUE GUI is an integrated web page for CME and CUE. So i am not sure whether it is possible...I will try this some time this week and let you know.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

Thanks a lot for the reply. Yeah I would think it's possible too, but I wasn't sure because of this Q & A I read about CME/CUE. It said this:

Q. What is Cisco Unity Express?

A. Cisco Unity Express is the preferred voice mail with a basic automated-attendant application that is available for Cisco CallManager Express and must run on the same Cisco access router. Cisco Unity Express can also be deployed as a distributed voice mail option with Cisco CallManager.

That statement leads me to believe that it's not possible, however it is possible to integrate CUE with CallManager so it looks like it can run independantly of CME.

Actually my biggest problem is I'm trying to set up a lab. I have 2 2600 routers, one for CME and the other for CUE. Right now CME is working but I can't log into the GUI for CUE. I don't have a valid username and password. I've tried creating one on the router but no luck. Any suggestions for that?

Thanks a lot.

When I posted my last post, I was reading the CUE Q&A. I see that your Q&A portion is from the CME Q&A page. That statement concludes that CUE has to run on the same router as CME.

Still I think the only problem you will have as far as having both systems on two separate routers is that you might not be able to administer the systems using GUI. (you will have to use CLI). Try the following and see whether it works.

I assume, the service-module interface is up and running properly and you can ping it from the router on which the CUE is installed (also check from the CME router). Try telnet into the CUE module using the command,

service-module service-engine 0/0 session (the module number might change in your case).

Now configure the following command under global configuration mode of the CUE CLI.

username administrator create

groupname Administrators create

groupname Administrators member administrator

groupname Administrators privilege superuser

Now try accessing the GUI of the CUE and see if it works.I dont know if this will still work, but its worth a try.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

I believe that CME and CUE have to be on the same router regardless, but you can run a separate gateway... so you could have a 1760 terminating analog or T1 PSTN lines and use a 2600xm router as your CME/CUE router.

The config is a bit tricky, but it works.

--Jon

Thanks for the replies everyone. I ended up answering my own question. They can work together on different routers. I have it working now. I have two 2610XM routers one is running 12.3.7T1 and CME 3.1.1, the other is running 12.2.15ZJ3 and CUE 1.1.1. The biggest thing I found was to set the default gateway on the serice-module with the IP address of the CME router. I'll paste the important portions of the configs below. Thanks again for the repsonses.

hostname LAB_CME

!

ip dhcp excluded-address 10.99.0.240 10.99.0.254

!

ip dhcp pool LAB

network 10.99.0.0 255.255.255.0

option 150 ip 10.99.0.245

default-router 10.99.0.245

!

interface FastEthernet0/0

ip address 10.99.0.245 255.255.255.0

!

ip http server

ip http authentication local

ip http path flash:

!

tftp-server flash:P00303020214.bin

tftp-server flash:P00403020214.bin

tftp-server flash:CP79120101SCCP030530B.sbin

tftp-server flash:S00103020003.bin

!

dial-peer voice 300 voip

destination-pattern 1111

session protocol sipv2

session target ipv4:10.99.0.240

dtmf-relay sip-notify

codec g711ulaw

no vad

!

telephony-service

load 7910 P00403020214

load 7960-7940 P00303020214

load 7914 S00103020003

max-ephones 24

max-dn 24

ip source-address 10.99.0.245 port 2000

auto assign 1 to 4

timeouts interdigit 4

system message Premier Solutions Group

create cnf-files version-stamp Jan 01 2002 00:00:00

voicemail 1111

mwi sip-server 10.99.0.240 transport tcp

mwi expires 86400

max-conferences 4

moh music-on-hold.au

web admin system name administrator password cisco

dn-webedit

time-webedit

!

ephone-dn 10

number 5555....

mwi on

!

ephone-dn 11

number 5556....

mwi off

hostname LAB_CUE

!

interface FastEthernet0/0

ip address 10.99.0.246 255.255.255.0

!

interface Service-Engine1/0

ip unnumbered FastEthernet0/0

service-module ip address 10.99.0.240 255.255.255.0

service-module ip default-gateway 10.99.0.245

!

ip http server

ip route 10.99.0.240 255.255.255.255 Service-Engine1/0

After I had these configs in place I went to the http://10.99.0.240/web address and ran through the initialization of CUE. It found CME and let me import users and create mailboxes.

That sounds great..Definitely the default gateway on the service module has to be always the CME router Ip address..no matter where it exists...Great job !!

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus
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