Calls Information is not Getting Recorded on the CISCO VOIP Server

[Nkumar888]

Hi,

We are working with CISCO VOIP Server and Phones (7912 Series).

There was some problem and when we check the SQL database its stopped recording the call Information(In Bound/Out Bound).

Please kindly help me out to resolve this issue.

thanks

Naven

[Manish Gogna]

Hi Naven,

What exactly was the problem after which you started experiencing this issue? Was it a software / hardware failure? Are only 7912's affected or other phone models as well? If only 7912's are affected then it could be a result of some config/database corruption because of the problem you mentioned and a delete / re-add of the 7912 phones and their config can be tried. If all other phone models are also affected then possibly the call accounting software or the VoIP server itself has an issue. Since it looks to be a third party VoIP server that you are using you should also try to involve their support to get some more inputs on the same.

HTH

Manish

[Nkumar888]

Hi,

there was Network Administrator while leaving the Company has corrupted the server..so i feel its not recording the Call log. So now we cannot go for any alteration in the setup if anything possible for a DATABASE fix to change the settings so that it would record the log.

We are all having only 7912 Series.

[Manish Gogna]

If the database was on a Cisco platform we could have suggest something, however for this you need to engage the third party which provides this software / hardware.

HTH

Manish