Can supervisor listen in on calls?

[activestate]

We want to have QoS monitoring in our call center (i.e. "To better serve you, this call may be monitored..."). Is it possible for a third party to be able to listen in on calls? We are using CM 3.1 with 7960 handsets. Do we need something else to be able to do this?

- Dion

[joe.leo]

Yes. You even can record your calls to a large capacity hard drive.

[joe.leo]

Use this link:

http://www.inin.com/Products/Recorder/index.asp

JoeLeo

[kenjohnson]

You may want to check out Eyretel at http://www.eyretel.com/

They've got a pretty slick set of products on this stuff...

- Ken

Ken Johnson

Mgr. Network Services

LeTourneau University

http://www.letu.edu

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CIPTUG

Cisco IP Telephony Users Group

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