06-04-2002 03:27 AM - edited 03-12-2019 07:05 PM
Hello Everyone,<br>We are running Unity 3.1 and Lost some Call Handlers some way. We had a call Handler Named Help Desk that was on extension 1000. Currently when someone calls 1000 and goes to voice mail the get the Systems default greeting. When I go the the Call Handler View to select a Call handler the Help desk Call Handler is not shown. BUT, when I try to add the Call Handler with extension 1000 , Unity tells me that the Extension is in use by ch_IHelpDesk. <br>How can I get this Call Handler back. Or How can I delete this call Handler.<br>Thanks<br><br><br>
06-05-2002 12:27 AM
Try the DBwalker utility from www.answermonkey.net -- it has an option to remove orphaned handlers.
Also, double-check the subscriber directory to be sure the box isn't there instead.
Scott Morgan
Cisco Systems TAC
06-05-2002 12:27 AM
Thank you for the Help
It worked.
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