10-09-2002 11:22 PM - edited 03-12-2019 09:06 PM
I try to install CAR Tool plugin on the Callmanager but the setup routine
failed with this error
ERROR ---> Setup was not able to insert default values.
I don´t know why. Look this installation log
10-9-2002 16:10:24 : CAR Installation called with parameter ''
10-9-2002 16:10:24 : Setting the Installation mode to 'USER FRIENDLY'
10-9-2002 16:10:24 : Starting the Installation
10-9-2002 16:10:24 : Checking for Installation Requirements - Starts
10-9-2002 16:10:24 : Checking for Installation Requirements - Ends
10-9-2002 16:10:24 : Initializing Setup - Starts
10-9-2002 16:10:24 : Initializing Setup - Ends
10-9-2002 16:10:24 : Setting up screen display - Starts
10-9-2002 16:10:25 : Setting up screen display - Ends
10-9-2002 16:10:25 : Retrieving Registry Information - Starts
10-9-2002 16:10:25 : Retrieving Registry Information - Ends
10-9-2002 16:10:25 : Checking if the server is publisher - Starts
10-9-2002 16:10:25 : Checking if the server is publisher - Ends
10-9-2002 16:10:25 : Checking for ART Installation - Starts
10-9-2002 16:10:25 : New version is CAR3.2(0.12)
10-9-2002 16:10:25 : New CAR Database Version is 3.2(0.1)
10-9-2002 16:10:25 : Checking for ART Installation - Ends
10-9-2002 16:10:28 : Checking for DirUser and JNDI components - Starts
10-9-2002 16:10:29 : Checking for DirUser and JNDI components - Ends
10-9-2002 16:10:29 : Checking for Disk Space - Starts
10-9-2002 16:10:29 : Checking for Disk Space - Ends
10-9-2002 16:10:30 : Stopping IISAdmin service - Starts
10-9-2002 16:10:48 : Stopping IISAdmin service - Ends
10-9-2002 16:10:53 : Copying installation files - Starts
10-9-2002 16:10:59 : Copying installation files - Ends
10-9-2002 16:11:09 : Creating virtual directory - Starts
10-9-2002 16:11:12 : Executing carfilter.js script - Starts
10-9-2002 16:11:13 : Executing carfilter.js script - Ends
10-9-2002 16:11:13 : Creating virtual directory - Ends
10-9-2002 16:11:13 : Getting CCM Connection Information - Starts
10-9-2002 16:11:13 : Getting CCM Connection Information - Ends
10-9-2002 16:11:13 : Building SQL script files - Starts
10-9-2002 16:11:40 : Building SQL script files - Ends
10-9-2002 16:11:40 : Checking for CAR database - Starts
10-9-2002 16:11:40 : Checking for CAR database - Ends
10-9-2002 16:11:40 : Creating CAR database - Starts
10-9-2002 16:11:43 : ERROR ---> Setup was not able to insert default values.
Cannot continue installation...
10-9-2002 16:11:45 : Aborting CAR Installation
10-9-2002 16:11:45 : Deleting Temporary Files
**************************************************
10-16-2002 08:44 AM
I am not able to suggest you any possible solution. Hope you have checked the documentation, release notes, field notices and bug toolkit etc.,
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/index.htm
11-14-2002 08:40 AM
I have seen this issue before. Please do the following.
This is actually the answer of the TAC
It works fine!!!
Follow the steps given below to install CAR 3.2
1. Open registry editor, and rename the registry key
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\RegisteredOrganization" to a string less than 32
characters. (This string would be used in the header of all CAR reports).
2. Install CAR.
3. Rename the registry to the previous value.
Let me know how this works for you.
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