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Cisco Community Designated VIP Class of 2020

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Beginner

CCM 4.1.2 welcome message to external callers is possible?

Hi,

I have CCM 4.1.2 and i'm using attendant console.

If someone call to enterprise

i'd like to know if it is possible to ear a message like that " Welcome to enterpise XYZ , please wait!"

Is that possible or do i need unity or IPCC ?

Regards,

MC

2 REPLIES 2
Hall of Fame Master

Re: CCM 4.1.2 welcome message to external callers is possible?

Stand alone CCM cannot provide this functionallity, you can either use Unity Call Handler or CRA script to play the message.

Chris

Beginner

Re: CCM 4.1.2 welcome message to external callers is possible?

CRA comes with CCM 4.1.2 CD package or do i have to order it?

Can i install it in same server ?

Regards

MC

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