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roblax792
Beginner

ccm4 - cdr analysis and reporting setup plugin install probs

cdr analysis and reporting plug-in installation error message 'could not connect to ccm database'

Any ideas

11 REPLIES 11
jbarcena
Engager

Have you upgraded your CCM? if yes, then you are probably still pointing to your old Database and you need to point to the new one.

Go to: Start -> Settings -> Control Panel -> Data Sources (ODBC) --> System

DSN --> CiscoCallManager --> Configure --> Next --> Next, then change "the

default databse" to CCM0300 (or what ever your CCM database is, but if this is a new

install, is should be CCM0300) and follow the screen to finish.

Also make sure that either DNS is working correctly, or/and add the host name into the

host file in C:\WINNT\system32\drivers\etc\hosts.

Hi J

Checked, tried and tested all, still no joy. Same error message

R

I have seen this error when someone tries to install the CAR plugin in a PC or somewhere else than the CCM server. I just want to verify that you are indeed installing the plugin in the server.

j

I am attempting (would like) to install on a user pc

R

That is not possible, you need to install the CAR plugin on the CCM server, that is why is not finding the database.

Regards,

//Jorge

Yep ok, thats all there..done

Can access CDR analysis and reporting via Call Manager but no reports to run (under 'bills')

Also unable to browse to https://10.115.30.2:8443/car/Logon.jsp (page cannot be displayed)

You may want to search for a document "Cisco CallManager Serviceability Administration Guide" depending on your version for reference.

As for your problem:

you can try to login in the CDR "https://xxx.xxx.xxx.xxx/art/Logon.jsp" using,

username:admin

password:cisco

and assign the CDR administrator rights, afterwhich this initial default account will be disabled.

Hope this will solve your problem.

Note:CDR may be enable by default. You may need to change CDR parameters in order to get your 1st reports.

Gd luck

Cash

Hi Cash

Attempted the above and unfortuantely recieve 'HTTP Staus 404 -/logon.jsp' error message returned...

Dont think this system has been configured correctly...any ideas how to overcome

Rob

Hi Rob,

Can you try the default username and password?

Username: admin

Password: admin

These are taken from this webpage:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_qanda_item09186a008020650a.shtml

:)

Eugene

Hi Eugene recieve error message 'HTTP Staus 404 -/logon.jsp'

Rob

Hi all, apologies for the delay in returning a response...bit busy

Thanks to all for your assistance, still no joy. will go for a 3rd party app instead (Prognosis)

Cheers Rob

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