06-05-2005 10:28 PM - edited 03-13-2019 09:21 AM
We have CCM4.1(3) With CDR Reports enabled we are able to get the Reports Based on extension and all other reports.Pls let me know how to get the following reports from the CDR where we can generate a report with information like the Username, Extension, Date & time of the call, duration of the call.Thanks in Advance,
Regards
Madhu
06-10-2005 07:59 AM
06-14-2005 03:14 AM
madhu,
first - to be able to view reports on user basis, the user must be Device Associated to an Extension - and that too as a primary extension
second - to answer your question, the best user report u can go for is. Got to CDR tool, User reports->Bills->Department, then do Detail in report type n select 1 or more users to view detail report for them.
Thanks
kartikbhatia
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