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CE Softrware Registration Failed

Ovais Yousuf
Level 1
Level 1

Hello All,

I have migrated Cisco DX80 Android based to CE Software version by following the Cisco document exactly. 

But the device is still not registered with CUCM 10.5.2

I have installed device pack  (cmterm-devicepack10.5.2.14076-1.cop.sgn) and Cop file will converted from Android to CE (  cmterm-synergy-ce8_2_1_no_defaults.cop.sgn ) and followed all the steps mentioed in the document.

The device is showing SIP Registration failed.

Status:

Failed: 404 Not Found / Unable to find device/user in database.

All though I have created the user also and associeted it with the device also but still not registered :(

Any Help would be appreciated with deep heart.

Best Regards

OY

16 Replies 16

How is this marked as the answer? The OP said this isn't working yet this is marked as answered. I have the same issue and this doesn't help.

I also got the error with "404 device not found" and opened a case.

Summary I had to install the red marked cop-files and rebooting the whole CUCM cluster afterwards (necassary part!).

After that, my DX registered perfectly fine.