CF Busy and CFNA

[p.holley]

I have my hunt group member(1000) CFB and CFNA to a CTI RP(1001) with CFA to a call handler in unity.

When I dial the Pilot point(1002) from an ext.(1003) I get the greeting for my call handler for busy and no answer.

But when I dial the pilot poing DID(2921002), I get a busy signal on busy and no answer.

Any ideas?

[joveroc]

Do you mean when you dial pilot point 1001? Check your routing table in Unity. You may need to put in a "forwarded calls" rule for the call handler since its going to be a forwarded call from CCM and not a dialed number.