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parkernathan
Beginner

Cisco 522 USB-C Headset Audio Quiet

I have a Cisco 522 USB-C Headset connected to an iMac Pro running macOS Big Sur 11.2.3. It is the only USB-C machine I have to test it on.

 

Even with the volume turned all the way up, the audio on the headset is quiet and muffled, no matter the app I am using it in (GoToMeeting, Camtasia, etc.). A comparable Plantronics USB (non USB-C) headset is getting clear audio.

 

What do I need to do to resolve this?

 

Thanks!

Nathan Parker
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