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Cisco 7940 IP Phone issues

tbermeo1
Level 1
Level 1

I'm trying to factory reset an 7940 ip cisco phone with no lock.

I've tryed the **#, also tryed the hold the # while the phone re-starts with no lock. Is there any other method to unlock/factory resets these phones. You information will be highly appreciated.

PS:  The phone is on a POS3-06-0-00 Firmware, and is setup with SIP.

There has to be a third option to reset these phones. Does anyone know what this third opstion is? Please let me know.

Thanks

4 Replies 4

Adrian Saavedra
Level 7
Level 7

Hi,

Did you tried this?

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml

Hope to help, please remember to rate the post if it does.

Adrian.

Sent from Cisco Technical Support iPhone App

I have thried those opotions. Do you know if there is a third option to factory reset these phones?

You can try what is described in the last post within this thread:

https://supportforums.cisco.com/thread/2034600

Good luck,

- Adrian.

Thank you for the information,

The phone that I have are using SIP firmware, I tried ther recomendations and still doesn't work, is there any other way to reset these phones? Please let me know.