10-25-2007 07:10 AM - edited 03-13-2019 04:33 PM
Can someone please tell me where to change the password for the Cisco Agent Desktop login screen?
The login screen has 3 boxes where you insert your 1)login name 2)password & 3) extension number. Attached is a "print screen" of the login window.
10-25-2007 07:32 AM
The users for CRS are stored in Call Manager, so you have to do it via the user web page for Call Manager.
https://
Once the user logs in here they can change the password.
--Joe
10-25-2007 07:38 AM
Thanks, but I can't log into page because I don't know the password. Is there another area where you can assign a new password to that "USER id"??
10-25-2007 07:47 AM
If you are the administrator of Call Manager you can go into CCMAdmin, and locate the User under the User menu item and Global Directory. When you search for the user, and find their configuration you can change the password.
FYI - this method won't work for the Supervisor Desktop (I struggled with this once).
10-25-2007 07:59 AM
Do you remember what you did to resolve the "Supervisor Desktop" issue?
That's my issue now.
10-25-2007 08:55 AM
I had to look back in my notes... Here you go...
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008025dcd2.shtml
--Joe
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide