I'm planning on deploying a call recording solution, taking advantage for Cisco's recording and monitoring technology. The plan is to integrate with a 3rd party using SIP trunks and an application user (JTAPI).
I'm working with Cisco Unifed Communications Manager 10.5. The system has been around for a while, I didn't size it or build it. The platform is lacking documentation so I'm not entirely sure what hardware I'm working with yet; I'm working through that at the moment.
Moving past all that... it's my understanding that when built in bridge is enabled on a phone that supports recording the device sets up 2 additional calls (a copy of the local and remote streams) to the call recording server. My first question is... is it right to consider the 2 additional data streams as "calls" ? If it is am I correct in assuming there will be an impact on the call processing on the subscriber? When the original platform sizing was carried out, the original call recording solution was VoIP Interception. Going forward if we use VoIP delivery should I expect an impact on call processing?
If anybody else has deployed a VoIP delivery solution I'd appreciate any feedback. At present I've built the call recording solution and it's working as expected, but we're only doing this as a pilot for a small number of users... so the design is good but I'm concerned about the sizing requirements / limitations.
Hi Mike, Thanks for responding.
Any insight you can share will be hugely appreciated.
Call monitoring and recording solutions provide a way to monitor and record audio and video calls that traverse various components in a Unified Communications and Collaboration solution, such as Cisco IP Phones, Cisco Unified Border Element devices, or Cisco switches...Learn More