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Cisco Productivity Services not working after upgrade to 3.3.3

vinhnguyen
Level 1
Level 1

‎08-27-2003 05:06 PM - edited ‎03-13-2019 01:22 AM

I upgraded CM from 3.14b to 3.3(3) with SP 1 and found out that Cisco Productiviy service did not work. Everytime I select the service the phone displayed the html code only. Do I need to change the URL setting? Do I need to stop and start a particular service?

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a-vazquez
Level 6
Level 6

‎09-03-2003 06:08 AM

After upgrade try to uninstall only the IP Phone Productivity service and then install it back. THen Stop and start the IP Phone Productivity service on the CCM.

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vinhnguyen
Level 1
Level 1
In response to a-vazquez

‎09-03-2003 04:14 PM

Could you elaborate this process because from my knowledge there is no service on CCM for IP phone productivity service.

Cheers

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