How can I monitor the telephony system properly? Any ideas or insight on how to do it? Since I'm kind of new to CUCM. Here are some of the things that come to my mind:
Some people are saying using RTMT or Prime Assurance and Analytics. Do you guys have any experience what is the best practice or what works for you all this time? Thanks.
Solved! Go to Solution.
Can RTMT run as background process? Or the application must run on the foreground all the time?
For Solarwinds, are you using NPM or other kind of software?
Ah I see. I will set some alerts for testing purpose.
For the NPM, I suppose solarwinds.com/voip-network-quality-manager is the one you mentioned?