Cisco unity connection sub tabs

[divine007]

Am configuring my CUC 8.5

but release inside a function like system call handler ==> edit

i can't have function under the edit to display for me to complete my configuration 

secondly when i try to play or inside a sound

the sites says

 initMMAppletinstance failed to get instance

Am almost done but can't continue because of this

what could be the cause? java or navigator?

[Terry Cheema]

initMMAppletinstance failed to get instance

Appears to be a java issue:

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-connection-version-70/110950-unity-wav-issues.html#wav

Error: InitMMAppletInstance failed to get instance

Problem

When you try to save a WAV file, this error message is received:

initMMApplet:InitMMAppletInstance failed to get instance

This issue can also occur when you try to save greetings through the Use Computer option.

Solution

This issue occurs on PCs installed with JRE 6 Update 10 or Update 11. In order to resolve this problem, downgrade the JRE version to Version 5 Update 15. JRE Version 6 Update 7 also works fine with Internet Explorer 7.0 and Mozilla Firefox.

Can you clarify what do you mean by this - "i can't have function under the edit to display for me to complete my configuration"

-Terry

Please rate all helpful posts

[divine007]

Terry

I mean under system call handler when I click under edit am suppose to have options to edit but the edit tab is not responding nor options shown

[aysar3000]

Dear Terry

i think you are using chrome

try firefox

[jtaveras914]

same issue here using two different systems and OS.

on the mac with any browser and on a brand new Windows 10 pc. I started to get the same error after fussing a bit trying to upload a wave file for a greeting.

Anyone else has this problem?

[voipeee]

Yes, I am facing the same problem. Tried to upgrade the JRE as well but to no avail.

[jtaveras914]

there is no fix as its an issue with the Call Manager and  specific version of java,

I opened a TAC and i was told to use that specific version which i dont have and does not work with anything else or upgrade cucm to latest that uses HTML 5

On the other hand, i downloaded a tool called audiotext manager and it does a lot of the things that needed to do under Unity. 

Obviously is not a replacement but it got me out of a jam

http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html

[voipeee]

Thanks.

[chrisnoon11]

Can anyone tell me what version uses the HTML5 audio applet?