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Cisco Unity Express - missing messages

RFC_2549
Level 1
Level 1

Hello,

 

we have a Cisco Unity Express version 8.6 that for 2 days (now is working) stopped to receive messages. I cannot connect to him via CLI, actually the web interface is the only one available. 

how can I understand what could have happened in those two days? Thank You.

Normally I connect to the Unity via CLI by typing on the voice gateway "service-module ism 0/0 session" but today isn't working.

 

Thank You

 

Giulia

 

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