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Beginner

Cisco Webex Social Chat integration not operational

Integration with a Cisco Unified Presence 8.6 does not work with WxS

One Standard AXL API user defined locally on the CUP for the integration and WxS connects successfully with the provisioned username/password.

Connection to https://<CUP_IP_ADDRESS>:7335/httpbinding also works as expected.

The Director setting for the chat integration type is default (for CUP).

All users for which presence&chat should work are LDAP synched and authenticated on the CUP server. CUP is prvosioned for presence and IM, as the same server is used for Jabber for Windows/MAC presence and IM.

After a user login to WxS, the status is always Offline, and it does not update. IM is also unavailable.

Any trobleshooting procedures for this integration ?

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Enthusiast

Do you get a error at all show up on the black bar at the bottom right? Did you enter the chat password on the user profile?

Nick

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